Return And Exchange Policy

YA Clothing Brand Return & Exchange Policy

At YA Clothing Brand, we take pride in providing high-quality products and excellent customer service. If for any reason you're not completely satisfied with your clothing, we offer a flexible return and exchange policy to ensure you have a positive shopping experience.

Return Policy

We accept returns within 30 days from the date of purchase for a full refund, subject to the following conditions:

  1. Eligibility:

    • Items must be in their original condition (unworn, unwashed, and with all tags attached).
    • Sale or discounted items may not be eligible for returns unless otherwise stated.

  2. How to Return:

    • Please contact our customer service team at to initiate a return request.
    • Once your return request is approved, you will receive a prepaid shipping label for returns by mail.
    • We will also require proof of purchase.

  3. Refund Process:

    • Refunds will be processed to the original payment method once the item is received and inspected.
    • Processing time for refunds can take up to 7-10 business days.

Exchange Policy

If you prefer to exchange your item for a different size, color, or style, we offer exchanges within 30 days of purchase:

  1. Eligibility:

    • Exchange items must be in unused, unworn condition with original tags attached.
    • Exchanges are subject to product availability.

  2. How to Exchange:

    • Please contact customer service at andresmartinezyaclothingbrand@gmail.com to request an exchange.
    • You will be guided on how to return the original item and receive the exchange.
    • Exchanges can be done either through the mail (return shipping paid by customer)

Exceptions

  • Final Sale Items: Items marked as "Final Sale" are not eligible for returns or exchanges.

Shipping Fees

  • Return Shipping: Return shipping is free for defective or wrong items, but for general returns, the customer is responsible for return shipping costs.
  • Original Shipping Fees: Original shipping charges are non-refundable.

Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us immediately at andresmartinezyaclothingbrand@gmail.com with your order number and a description of the issue. We will provide a prepaid shipping label for the return and send you a replacement at no additional cost.

Thank you for shopping with YA Clothing Brand! We value your satisfaction and are here to assist you with any questions you may have.